© 2026 IDIOM
Privacy policy
Idiom, LLC · Last updated: March 15, 2026
This Privacy Policy describes how Idiom, LLC ("IDIOM", "we", "our", or "us") collects, uses, and discloses your personal information when you visit idiom.com, make a purchase, or otherwise communicate with us. If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing the site, you acknowledge that you have read and understood this policy.
Personal Information we collect
Depending on how you interact with us, we may collect the following categories of personal information:
• Contact details: name, address, billing address, shipping address, phone number, and email address
• Financial information: payment card details and transaction information (processed securely by Shopify Payments — we do not store card details)
• Account information: username, password, preferences and settings
• Transaction information: items viewed, added to cart, purchased, returned, or exchanged
• Communications: information included in enquiries or customer support messages
• Device and usage information: IP address, browser type, pages visited, and interaction data collected via cookies and analytics tools including Google Analytics
Sources of Personal Information
We collect personal information:
• Directly from you when you create an account, place an order, or contact us
• Automatically through the site via cookies and similar technologies
• From service providers who collect or process information on our behalf
• From partners or other third parties
How We Use Your Personal Information
We use your personal information to:
• Process and fulfil your orders, including arranging shipping via DHL Express and facilitating returns and exchanges
• Send order confirmations, shipping updates, and account notifications
• Respond to your enquiries and provide customer support
• Send marketing communications, if you have opted in (you may unsubscribe at any time)
• Improve our website and understand how customers use it
• Detect and prevent fraud or other malicious activity
• Comply with legal obligations
How We Disclose Personal Information
We share your information only with trusted third parties who help us operate our business:
• Shopify — our ecommerce platform (shopify.com/legal/privacy)
• DHL Express — our shipping carrier, to fulfil your delivery
• Google Analytics — for anonymous site analytics
• Shopify Tax — for sales tax calculation and compliance
We do not sell your personal information to any third party.
We may also disclose your information: when directed or consented to by you; within our corporate group; in connection with a business transaction such as a merger; or to comply with applicable legal obligations.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them for you. Information you submit will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.
To help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data from your interactions with our store and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information. To learn more, visit the Shopify Consumer Privacy Policy. You may exercise certain rights with respect to this information via the Shopify Privacy Portal (privacy.shopify.com/en).
Cookies
Our website uses cookies to enhance your experience, remember preferences, and analyse site traffic. You can control cookie settings through your browser. Disabling certain cookies may affect site functionality, including your ability to complete a purchase. Please refer to our Cookie Policy for full details.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights:
• Right to Access / Know: request access to personal information we hold about you
• Right to Delete: request deletion of your personal information
• Right to Correct: request correction of inaccurate data
• Right of Portability: receive a copy of your data and request transfer to a third party
• Right to Opt Out of Sale or Targeted Advertising: we do not sell personal information, but you may opt out of targeted advertising uses
• Managing Communications: opt out of marketing emails at any time via the unsubscribe link
To exercise any of these rights, please contact us at care@byidiom.com. We may need to verify your identity before processing your request. You may also designate an authorised agent to make requests on your behalf.
EU Residents — GDPR
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR). The legal bases on which we process your personal data are:
• Performance of a contract: to process and fulfil your order
• Legitimate interests: to improve our website and communicate with you about your purchases
• Consent: for marketing emails — you may withdraw consent at any time by clicking "unsubscribe" in any email
EU residents also have the right to data portability and the right to lodge a complaint with your local data protection supervisory authority (edpb.europa.eu).
California Residents — CCPA
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a request, please contact us at care@byidiom.com.
Australian Residents — Privacy Act
If you are located in Australia, we handle your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). You have the right to access and correct personal information we hold about you. If you believe we have not handled your personal information in accordance with the APPs, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Children's Data
Our site is not intended for use by children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete it promptly.
International Transfers
We may transfer, store, and process your personal information outside the country where you reside. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, unless the transfer is to a country with an adequate level of protection.
Security and Retention
We use industry-standard security measures including SSL encryption to protect your information. All payment processing is handled by Shopify Payments, which is PCI-DSS compliant. Please be aware that no security measures are perfect, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law — typically 7 years for financial records.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our site after changes constitutes acceptance of the revised policy.
Contact
For any questions about this Privacy Policy or to exercise your rights, please contact us:
Idiom, LLC
1603 Capitol Ave Suite 310, Cheyenne, WY 82001, United States
Email: care@byidiom.com